Supporting people with disabilities: Be My Eyes and phone support now availableSupporting people with disabilities: Be My Eyes and phone support now available
15 percent of the world’s population has some form of disability—that’s over 1 billion people. Last January, we introduced a dedicated Disability Support team available to help answer questions about assistive features and functionalities within Google products. Access to a Disability Support team—and specifically, video and phone support—was a popular request we heard from the community.
Now, people with questions on assistive technology and/or accessibility features within Google’s products can utilize the Specialized Help section on the Be My Eyes app or connect directly through phone support with a Google Disability Support specialist, Monday through Friday 8:00 a.m. until 5:00 p.m. PT, in English only.
Be My Eyes is a free app available for both iOS and Android that connects people who are blind and low-vision to nearly two million sighted volunteers in the Be My Eyes community. Through a live connection, a volunteer can assist someone with a task that requires visual assistance, such as checking expiry dates, distinguishing colors, reading instructions or navigating new surroundings. This new partnership comes from a common goal between Be My Eyes and Google to help people with disabilities live more independent lives.