A woman's account had been hacked and her gift card credit was stolen. When she tries to stop the purchases, the jackass hacker actually has the gall to email her that it is a robbery, she should let it happen and Amazon will reimburse her. She fought back and stopped the thief. Amazon refunded her full balance and stopped the theft.
ABC has a great point in their story. 2-Factor authorization isn't foolproof, but taking the extra time to have Amazon text your phone on a sign-in can make all of the difference. I always tell anyone - use 2-Factor authorization for any account that offers it. Amazon, Gmail, and PayPal are all services that offer this exta step of security.